Privacy Policy

1.Introduction and privacy officer

The Altrovia Corporation of Canada Inc. (Quebec Enterprise Number 1182778566), doing business as VINOTECH Canada (hereinafter "Vinotech," "we," "our"), operates the website vinotech.ca (the "Site"). We are committed to protecting the confidentiality of your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (commonly known as Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy describes how we collect, use, share, and protect your personal information.

2.Personal information collected

Information you provide to us

• First and last name
• Email address
• Phone number
• Mailing address and postal code (for assessment or installer matching)
• Information about your HVAC project (building type, area, needs)
• Any other information you choose to communicate with us

Information collected automatically

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and similar technologies (see section 5)

3.Purposes of collection

We use your personal information to:

• Respond to your information and quote requests
• Connect you with a certified installer in our network
• Process your warranty claims and product follow-ups
• Improve our products, services, and Site functionality
• Send you, with your prior consent, marketing communications
• Comply with our legal and regulatory obligations
• Prevent fraud, abuse, and secure the Site

We do not make any decision based exclusively on automated processing.

4.Sharing with third parties

Your personal information may be shared with the following categories of recipients:

Certified installers in our network

Only the information necessary to provide you service (name, contact details, project description). Installers are contractually bound to respect confidentiality.

VINO® (manufacturer) and Altrovia

For warranty processing, product tracking, and continuous improvement of the product line.

Service providers

Our web host, email provider, analytics tool, and other technology services required for the Site's operation.

Competent authorities

When required by law, court order, or legal process.

We never sell your personal information.

5.Cookies and tracking technologies

The Site uses cookies and similar technologies to enhance your experience:

Essential cookies

Required for the Site to function (language preferences, session). These cannot be disabled.

Analytics cookies

[[TBD based on chosen tool: e.g., "Google Analytics 4," "Plausible," "Fathom." If no tracking is installed yet, state: "The Site currently uses no analytics cookies."]]

Marketing cookies

[[TBD — if none: "The Site currently uses no marketing cookies."]]

On your first visit, a consent banner allows you to accept or refuse non-essential cookies. You can modify your preferences at any time via [[TBD: link to preference manager or instructions]].

6.Retention of information

We retain your personal information only for the duration necessary for the purposes for which it was collected, subject to legal retention obligations:

• Unconverted quote requests: 24 months
• Customer service communications: 36 months
• Warranty records: warranty duration + 3 years
• Analytics cookies: 14 months
• Security logs: 12 months

Beyond these durations, your information is anonymized or securely destroyed.

7.Your rights under Law 25

As a Quebec resident, you have the following rights over your personal information:

• Right of access, obtain a copy of the information we hold about you
• Right of rectification, correct inaccurate, incomplete, or ambiguous information
• Right to deletion, request the deletion of your information (subject to legal retention obligations)
• Right to withdraw consent, withdraw your consent to processing, with future effect
• Right to portability, receive your information in a structured, commonly used format
• Right to object, oppose processing for serious and legitimate reasons
• Right to complain, file a complaint with the Access to Information Commission of Quebec (Commission d'accès à l'information — CAI)

To exercise these rights, please contact the privacy officer (see section 1). We will respond within a maximum of 30 days from receipt of your request.

8.Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of communications (HTTPS/TLS)
• Access controls and authentication
• Staff training on personal information protection
• Contractual agreements with our service providers
• Access logging for sensitive information

As no electronic transmission or storage method is entirely secure, we cannot guarantee absolute security. In the event of a confidentiality incident presenting a risk of serious harm, we will notify affected individuals and the CAI in accordance with Law 25.

9.Transfers outside Quebec

Some of our service providers (hosting, email, analytics) may be located outside Quebec, notably in the United States or other Canadian jurisdictions. Before any transfer, we conduct a privacy impact assessment in accordance with Law 25 and take reasonable measures to ensure equivalent protection, including standard contractual clauses.

You can obtain more details about these transfers by contacting the privacy officer.

10.Policy updates

We may update this policy from time to time to reflect changes in our practices or in legislation. The effective date at the top of the page indicates the most recent update.

Significant changes will be communicated prominently on the Site or, if necessary, by email. Your continued use of the Site after these changes constitutes your acceptance of the revised policy.

11.Contact

For any question about this policy or to exercise your rights:

If you believe we have not adequately responded to your request, you may file a complaint with the Access to Information Commission of Quebec: